Help for Members Impacted by the Downtime Storms and Flooding exigency in California


SALINAS, CALIFORNIA – JANUARY 13: In an aerial view, farming equipment is seen submerged in floodwater after the Salinas River overflowed its banks on January 13, 2023 in Salinas, California. Several atmospheric river events continue to pound California with record rainfall and high winds. (Photo by Justin Sullivan/Getty Images)

We ’re making temporary changes to health plan benefits to give relief and insure healthcare access for our members who are impacted by the downtime storms exigency in California and affiliated conditions including flooding and debris inflowdamaging winds, high suds conditions, mudslides, and heavy snow.

The changes are in effect for

Los Angeles, Orange, Riverside, San Bernadino, San Diego, San Luis Obispo, Santa Barbara, and Ventura counties from February 4 through March 4, 2024.
Humboldt, Imperial, Monterey, San Mateo, and Santa Cruz counties from February 2 through March 3, 2024.
The changes also apply to exigency askers who have been actuated to the impacted area by their state or original agency, but who don’t live in the impacted area.

For backing during this exigency, please call us at833-285-4030

We want to help make sure you have access to the healthcare you need. We can help with finding available croakers , refilling tradition medicines, and other health plan questions. We ’re available by phone Monday through Friday, 8a.m. to 6p.m. PT.

Temporary benefit changes

exigency or critical care

You can admit exigency or critical care from any croaker or sanitariumindeed if they aren’t in your plan’s network. We’ll pay the claims as if they’re in your plan’s network.
still, or if you’re unfit to travel there, call us at833-285-4030, If your croaker ’s office or healthcare installation is closed because of the exigency. We can help you find another croaker .
stillcall833-285-4030, If you ’re in a care operation program and need to reach them.

tradition medicine renewals

still, you can admit up to a 30- day exigency refill at any drugstore nowindeed if it’s not in your plan’s network, If your Anthem plan covers your tradition drugs.
stillcall us at833-285-4030 so we can make sure to shoot your drug to the right place, If you use Anthem’s home delivery drugstore and your address changed.
Medical outfit that’s lost or damaged

We can help you replace your outfitalso called durable medical outfit or DME). Call us at833-285-4030.
Eyeglasses or contact lenses that are lost or damaged

We can help you replace your eyeglasses or contact lenses. Call us at833-285-4030.
Preapprovals or referrals

You have further time to request them. There wo n’t be any late freightsCall833-285-4030 if you need an extension.
Filing a claim

You and your croakers have further time to file claimsCall us at833-285-4030 if you need an extension.

Health plan decorations

still, you have further time to pay your bill, If you admit a bill directly from Anthem for your yearly insurance decoration and are passing fiscal difficulties as a result of the exigency. Please call us at833-285-4030 to bandy options.

Mental health support and life challenges

Anthem’s Hand backing Program( EAP) offers internal health support and coffers to help with legal and fiscal enterprisesdependent– care requirements, and other life challengesCall the24/7 EAP extremity line at877-208-8240.
Our Anthem website also offers coffers for internal health support.
Crisis support is available if you or someone you know is having suicidal studies or geste , is passing emotional torture, or is carrying in a way that could harm others. Call 988 or go to reach the nonpublic self-murder & Crisis Lifeline. Help is available24/7.
The time period for updated support and care may change grounded on the exigency conditions. Please check back then for updates.

These changes are for members with Anthem group health plans through their employers, or Anthem individual and family plans. They don’t apply to Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or completely ensured trust finances. These plans have their own guidelines.

still, please call us at833-285-4030, If you need fresh support.

here is link for you 

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